Usage Policy

This Usage Policy outlines the guidelines and requirements for using Tellow AI's AI-powered content generation services. By using our platform, you agree to comply with these policies regarding user consent, character training, content creation, and fair usage of our services.

We are committed to responsible AI development and ensuring that our technology is used ethically and with proper consent from all individuals involved.

User Consent for AI Training

Our AI services allow you to create personalized characters and generate content using facial data. This section explains our consent requirements and your responsibilities.

Your Own Photos and Characters

When you upload your own photos to create AI characters or generate content:

• By uploading your photos, you explicitly consent to our AI processing your facial data for model training and content generation
• You acknowledge that your photos will be used to create a personalized AI model that can generate new images or videos featuring your likeness
• You retain full control over your AI characters and can request deletion at any time
• Your facial data is processed securely and is not shared with other users without your permission
• You can withdraw your consent at any time by deleting your AI characters through our platform

Using Other People's Photos

When creating AI characters or generating content featuring other individuals, you must:

• Obtain Explicit Written Consent: Secure documented permission from the individual before uploading their photos
• Explain the Purpose: Clearly inform them that their photos will be used for AI model training and content generation
• Describe the Processing: Explain how their facial data will be processed by our AI systems
• Inform About Generated Content: Let them know what types of content may be generated using their likeness
• Provide Opt-Out Information: Inform them of their right to request removal of their data at any time
• Maintain Records: Keep consent documentation for at least 3 years or as required by local law

Consent Requirements Checklist

Valid consent from the individual whose photos you are uploading must include:

• Full name and contact information of the consenting individual
• Clear acknowledgment that their photos will be used for AI training
• Understanding that AI-generated content featuring their likeness may be created
• Agreement to the specific use cases for the generated content
• Confirmation that they are at least 18 years old (or legal age in their jurisdiction)
• Signature or electronic acknowledgment with date
• Statement that consent can be withdrawn at any time

Special Categories of Individuals

Additional restrictions apply to certain categories of individuals:

• Minors: You must not upload photos of anyone under 18 years of age without verifiable parental or guardian consent
• Celebrities and Public Figures: Creating AI content of public figures without their consent is prohibited
• Deceased Individuals: Consent from the estate or legal representative may be required
• Vulnerable Persons: Extra care must be taken when obtaining consent from vulnerable individuals

How We Use Training Data

Understanding how your data is used in our AI systems is important. Here's what happens when you create an AI character:

AI Model Training Process

• Photo Processing: Your uploaded photos are processed to extract facial features and characteristics
• Personalized Model Creation: A dedicated AI model is trained specifically for your character
• Secure Storage: Your model and associated data are stored securely and separately from other users
• Content Generation: The trained model is used to generate new images or videos based on templates you select
• Quality Improvement: We may use anonymized, aggregated data to improve our AI algorithms (never individual identifiable data)

What We Don't Do

• We do NOT sell or share your personal photos or facial data with third parties
• We do NOT use your identifiable data to train generic AI models shared across users
• We do NOT allow other users to access your AI characters without your permission
• We do NOT retain your data indefinitely after you request deletion
• We do NOT use your photos for purposes other than those you have consented to

Data Retention and Deletion

• AI characters and associated data are retained as long as your account is active
• You can delete individual AI characters at any time from your account settings
• Upon account deletion, all AI models and training data are permanently removed within 30 days
• Backup copies may be retained for up to 90 days for disaster recovery purposes
• Anonymized, non-identifiable data may be retained for service improvement

Fair Usage Policy

To ensure all users have access to high-quality service and to maintain platform integrity, we enforce a fair usage policy. This policy helps us manage resources effectively while providing consistent service quality.

Credit-Based Usage

Our services operate on a credit-based system designed to ensure fair access:

• Each AI generation (image, video, or other content) consumes credits based on complexity
• Credits are allocated based on your subscription plan or purchase
• Unused credits may expire based on your plan terms
• Credits are non-transferable between accounts

Usage Limits

To maintain service quality and prevent abuse, we implement the following limits:

• Concurrent Generations: Limited simultaneous AI generation requests per account
• Daily Limits: Maximum number of generations that can be processed in a 24-hour period
• Character Limits: Maximum number of AI characters that can be created per account
• Storage Limits: Maximum amount of content that can be stored on your account
• API Rate Limits: Restrictions on API usage for developer accounts (if applicable)

Prohibited Activities

The following activities are considered violations of our fair usage policy:

• Automated Abuse: Using bots or automated scripts to generate excessive content
• Account Sharing: Sharing account credentials with multiple users to circumvent limits
• Multiple Accounts: Creating multiple accounts to evade usage limits or bans
• Reselling Services: Reselling AI-generated content as your own service without authorization
• System Exploitation: Attempting to exploit bugs or vulnerabilities to gain free credits or bypass limits
• Excessive Failed Requests: Repeatedly submitting requests designed to stress or overload our systems

High-Volume Users

For users with high-volume needs:

• Contact our sales team for enterprise-level plans with higher limits
• Custom pricing and SLAs are available for business accounts
• Priority processing and dedicated support options are available
• API access for integration with your own platforms

Content Guidelines

All AI-generated content must adhere to our content guidelines to ensure responsible use of our platform:

Acceptable Content

• Personal and family photos for private enjoyment
• Creative and artistic projects with proper consent
• Business and marketing content with authorized subjects
• Educational and research purposes
• Social media content featuring yourself or consenting individuals
• Entertainment content that does not violate any laws or third-party rights

Prohibited Content

• Non-Consensual Intimate Images: Any explicit or intimate content created without subject consent
• Child Exploitation: Any content involving or depicting minors in inappropriate contexts
• Deceptive Deepfakes: Content designed to mislead or deceive viewers about real events
• Impersonation for Fraud: Using AI-generated content to impersonate others for fraudulent purposes
• Hate Speech and Discrimination: Content promoting violence, hatred, or discrimination
• Harassment and Bullying: Content intended to harass, intimidate, or harm individuals
• Illegal Activities: Content that promotes or depicts illegal activities
• Political Manipulation: Fake content designed to manipulate political discourse

Enforcement and Consequences

We take violations of our usage policy seriously and will take appropriate action to protect our community:

Violation Response

Depending on the severity and nature of the violation, we may:

• Issue a Warning: For first-time minor violations, we may issue a warning and request compliance
• Suspend Account: Temporarily suspend access while investigating serious violations
• Terminate Account: Permanently terminate accounts for severe or repeated violations
• Remove Content: Immediately remove any content that violates our policies
• Report to Authorities: Report illegal activity to relevant law enforcement agencies
• Pursue Legal Action: Take legal action against individuals who cause harm to our platform or users

Appeals Process

If you believe an action was taken in error:

• Contact our support team at [email protected] with "Policy Appeal" in the subject line
• Provide details about your account and the action taken
• Include any evidence that supports your appeal
• Appeals are reviewed within 10 business days

Reporting Violations

If you encounter templates, packs, creations, or other behavior that violates this Usage Policy — including objectionable, intimate, hateful, or misleading content — please report it. Reports help us keep Tellow safe for everyone.

How to Report

• In the mobile app: Open the template, pack, or creation, tap the menu (⋮) beside search, choose Report, pick a reason, and add details when needed
• On the website: Use the report option on template details when available
• From your creations gallery: Open the more menu on a creation and choose Report
• Email [email protected] with "Content Report" in the subject line
• Include as much detail as possible about the violation
• Provide screenshots or links if available

What to Include in Your Report

• Description of the violation and which policy rule applies
• Template, pack, or creation identifier if shown in the app
• Username or account information of the violator (if known)
• Date and time when you observed the violation
• Any evidence supporting your report
• Your contact information for follow-up (optional)

How We Review Reports

User reports are reviewed by our moderation team. We may hide or remove catalog content (templates and packs), restrict generated creations, warn the account owner, suspend access, or terminate accounts depending on severity. Illegal content may be reported to authorities. We aim to review open reports promptly; complex cases may take longer.

False or Abusive Reports

Submitting reports to harass others, flood our queue, or target lawful content is prohibited. Knowingly false or abusive reports may result in warnings, temporary restrictions on reporting, suspension, or permanent account termination, as described in the Enforcement section above.

Your Rights

As a user of our platform, you have specific rights regarding your data and AI characters:

Data Rights

• Access: Request information about what data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your AI characters and associated data
• Portability: Request a copy of your data in a portable format
• Withdrawal: Withdraw consent for AI processing at any time

Rights of Others

If you believe your photos have been used without consent:

• Contact us immediately at [email protected] with "Unauthorized Use" in the subject
• Provide proof of your identity and ownership of the photos
• We will investigate and remove unauthorized content promptly
• The account responsible for the violation may be suspended or terminated

Policy Updates

We may update this Usage Policy from time to time to reflect changes in our services, legal requirements, or industry best practices:

• Material changes will be announced via email or in-app notification
• The effective date at the top of this page will be updated
• Continued use of our services after changes constitutes acceptance
• Previous versions of this policy may be available upon request

Contact Us

If you have questions about this Usage Policy or need assistance with consent requirements, please contact us: