Terms of Service

PLEASE READ THESE TERMS OF SERVICE ("AGREEMENT" OR "TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OFFERED BY tellow.ai. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE Tellow AI WEBSITE AND ALL RELATED SERVICES, INCLUDING, WITHOUT LIMITATION, ANY FEATURES, CONTENT, WEBSITES (INCLUDING tellow.ai) OR APPLICATIONS OFFERED FROM TIME TO TIME BY Tellow AI IN CONNECTION THERE WITH (COLLECTIVELY "SERVICE(S)"). BY USING THE SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY THIS AGREEMENT.

"The Site" refers to the website operated by Tellow AI, including but not limited to tellow.ai, as well as any associated applications, services, features, content, and functionalities offered by Tellow AI.

Acceptance of Terms of Service

The Service is offered subject to acceptance without modification of all of these Terms of Service and all other operating rules, policies, and procedures that may be published from time to time in connection with the Services by Tellow AI. In addition, some services offered through the Service may be subject to additional terms and conditions promulgated by Tellow AI from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference. It is the user's responsibility to regularly review these Terms of Service and any related policies for updates or changes, as continued use of the Service constitutes acceptance of any modified terms.

Tellow AI may, at its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.

Acceptable Use and User Conduct

Permitted Uses:

Our services are designed for creating AI-powered content and personalized AI models. You may use our services to:

• Create AI models of yourself for personal use
• Generate AI-powered images, videos, and other content featuring yourself
• Create content for legitimate business, educational, or creative purposes
• Use our templates and tools for authorized commercial activities

Consent Requirements:

When creating AI models or generating content featuring others, you must:

• Obtain explicit written consent from all individuals featured in your content
• Ensure all subjects are at least 18 years old (or legal age in their jurisdiction)
• Verify that subjects are not politically exposed persons or public figures
• Maintain records of consent for at least 3 years
• Respect withdrawal of consent and delete content upon request

Prohibited Uses:

You agree not to use our services for:

• Illegal Activities: Any unlawful purposes or activities that violate applicable laws
• Non-Consensual Content: Creating content featuring others without explicit consent
• Harmful Content: Generating content that is defamatory, harassing, or harmful
• Deepfakes: Creating misleading or deceptive content intended to deceive
• Intellectual Property Violations: Infringing on copyrights, trademarks, or other IP rights
• Commercial Misuse: Using our services for unauthorized commercial activities
• Spam or Abuse: Sending unsolicited communications or abusing our systems
• Reverse Engineering: Attempting to reverse engineer or copy our technology

Content Guidelines:

All content created using our services must comply with these guidelines:

• Respect the dignity and rights of all individuals
• Not promote violence, discrimination, or hate speech
• Not contain sexually explicit or inappropriate material
• Not impersonate real individuals without consent
• Not violate any applicable laws or regulations

Enforcement and Legal Actions:

We take violations of these terms seriously and may:

• Immediately suspend or terminate accounts that violate these terms
• Remove content that violates our guidelines or applicable laws
• Report violations to relevant authorities when required by law
• Pursue legal action against individuals who misuse our platform
• Cooperate with law enforcement investigations

Account Management and Termination

Account Creation and Eligibility:

• You must be at least 18 years old to create an account
• You must provide accurate and complete information during registration
• You are responsible for maintaining the security of your account credentials
• One person may not maintain multiple accounts without permission

Account Termination by Tellow AI:

We may suspend or terminate your account if you:

• Violate these Terms of Service or our Privacy Policy
• Engage in fraudulent, illegal, or harmful activities
• Upload content without proper consent or authorization
• Abuse our systems or other users
• Fail to pay required fees or charges

Content Removal and Data Deletion:

Upon account termination, we will:

• Remove your AI models and generated content from our servers
• Delete your personal information in accordance with our Privacy Policy
• Retain certain data as required by law or for legitimate business purposes
• Provide you with a copy of your data upon request (where legally required)

User-Initiated Account Closure:

You may close your account at any time by contacting us. Upon closure:

• Your account will be deactivated within 30 days
• Your data will be deleted according to our data retention policy
• Any unused credits or subscriptions will be forfeited
• You may request a data export before closure

AI Technology and Generated Content

AI Model Training and Processing:

By using our services, you understand and agree that:

• We use machine learning algorithms to process your uploaded content
• Your data may be used to improve our AI models and services
• AI-generated content may not always be accurate or perfect
• You are responsible for reviewing and approving all generated content
• We do not guarantee the quality or accuracy of AI-generated results

Ownership of Generated Content:

• You retain ownership of content you upload to our platform
• You own the rights to AI-generated content created using your data
• We retain rights to use anonymized data for service improvement
• You may not claim ownership of our AI technology or algorithms
• Generated content may be subject to third-party intellectual property rights

AI-Generated Content Disclaimers:

You acknowledge that AI-generated content:

• May contain inaccuracies or unintended results
• Should not be used for legal, medical, or financial decisions
• May not reflect the true appearance or characteristics of individuals
• Should be clearly identified as AI-generated when shared publicly
• May be subject to additional legal restrictions in your jurisdiction

Payment Terms and Billing

Pricing and Payment:

• All prices are displayed in your local currency when available
• Payment is required before accessing premium features or credits
• We accept major credit cards and other payment methods as displayed
• All payments are processed securely through third-party payment providers
• Prices may change with 30 days' notice to existing subscribers

Credits and Subscriptions:

• Credits are non-refundable and expire according to their terms
• Subscriptions automatically renew unless cancelled
• You may cancel your subscription at any time through your account settings
• Refunds are provided only in accordance with our refund policy
• Unused credits are forfeited upon account closure

Refund Policy:

We offer refunds in the following circumstances:

• Technical issues preventing service access (within 7 days of purchase)
• Duplicate charges or billing errors
• Service unavailability for extended periods (pro-rated refunds)
• Legal requirements in your jurisdiction
• Refunds are processed within 5-10 business days

Intellectual Property Rights

User Content Ownership:

• You retain full ownership of all content you upload to our platform
• You are responsible for ensuring you have rights to all uploaded content
• You must not upload content that infringes on third-party intellectual property rights
• You grant us a limited license to process your content for service delivery

Tellow AI Intellectual Property:

• Our AI technology, algorithms, and software are protected by intellectual property laws
• You may not reverse engineer, copy, or distribute our technology
• Our trademarks, logos, and branding are our exclusive property
• You may not use our intellectual property without written permission

Generated Content Rights:

• You own the rights to AI-generated content created using your data
• Generated content may be subject to third-party intellectual property rights
• You are responsible for ensuring generated content doesn't infringe on others' rights
• We retain rights to use anonymized data for service improvement

Copyright and DMCA:

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA):

• We will respond to valid DMCA takedown notices
• We may remove content that infringes on copyrights
• Repeat infringers may have their accounts terminated
• You may file counter-notices if you believe content was wrongly removed

Service Modifications and Availability

Service Updates and Changes:

• We may modify, update, or discontinue any aspect of our services at any time
• We will provide reasonable notice for significant changes that affect your use
• We may add new features, remove outdated features, or change functionality
• We reserve the right to limit or restrict access to certain features

Service Availability:

• We strive to maintain high service availability but cannot guarantee 100% uptime
• We may perform scheduled maintenance that temporarily affects service access
• We are not liable for service interruptions due to circumstances beyond our control
• We will provide advance notice of planned maintenance when possible

Terms Updates:

We may update these Terms of Service from time to time. When we make changes:

• We will post the updated terms on our website with a new effective date
• We will notify you of material changes via email or through our services
• Your continued use of our services constitutes acceptance of the updated terms
• You may discontinue using our services if you disagree with the changes

Disclaimers and Limitation of Liability

Service Disclaimers:

Our services are provided "as is" and "as available" without warranties of any kind:

• We do not guarantee the accuracy, completeness, or reliability of AI-generated content
• We do not warrant that our services will be uninterrupted or error-free
• We do not guarantee that our services will meet your specific requirements
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose

Limitation of Liability:

To the maximum extent permitted by law, Tellow AI shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access to your account or data
• Damages resulting from the use or inability to use our services
• Damages resulting from AI-generated content or its use
• Any damages exceeding the amount you paid us in the 12 months preceding the claim

User Responsibilities:

You are solely responsible for:

• Reviewing and approving all AI-generated content before use
• Ensuring compliance with applicable laws and regulations
• Obtaining necessary permissions and consents for content creation
• Protecting your account credentials and personal information
• Backing up important data and content

Dispute Resolution and Governing Law

Governing Law:

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Dispute Resolution:

Any disputes arising from these terms or your use of our services will be resolved through:

• Informal Resolution: We encourage you to contact us first to resolve disputes informally
• Binding Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration
• Class Action Waiver: You waive the right to participate in class action lawsuits or class-wide arbitration
• Individual Relief: Any relief awarded will be limited to individual relief and cannot affect other users

Arbitration Process:

• Arbitration will be conducted by a neutral arbitrator in Delaware
• You may choose to proceed in small claims court for disputes under $10,000
• Arbitration will be confidential and conducted in English
• Each party will bear their own costs unless the arbitrator determines otherwise

Severability:

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Legal Notices:

For legal notices, DMCA takedown requests, or other formal communications:

• Use the subject line "Legal Notice" for formal communications
• Include all relevant details and supporting documentation
• Allow 10 business days for response to legal notices
• We may require additional verification for certain requests